Shipping policy
Shipping Policy
Last updated: May 22, 2026
Thank you for shopping with Elevana Goods! Below you'll find everything you need to know about our shipping process.
1. Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Times Estimated delivery times after dispatch:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days (where available)
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
3. Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions, when available, will be applied automatically at checkout.
4. Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier's website. Please allow up to 48 hours for tracking information to update.
5. International Shipping We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.
6. Lost or Delayed Packages If your package appears to be lost or significantly delayed, please contact us at support@elevanagoods.com and we will work with the carrier to resolve the issue. Elevana Goods is not responsible for delays caused by carriers or customs.
7. Incorrect Shipping Address Please ensure your shipping address is correct at checkout. Elevana Goods is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@elevanagoods.com before your order is processed.
8. Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery at support@elevanagoods.com with photos of the damaged item and packaging. We will work quickly to resolve the issue.
9. Contact Us For any shipping-related questions, please reach out to us at:
📧 support@elevanagoods.com 🌐 elevanagoods.com